Often it's the input not the model that makes AI hallucinate in production.

By Rohan Kataria · Oct 22, 2026

Key points

  • I was sending my call-summary agent the whole call transcript, and it started inventing next steps and action items nobody said on the call.

  • Managing AI Hallucinations by Arkadiusz Włodarczyk (Packt, 2026), in Chapter 2, says the same. Extra context adds noise, so give the model only what the task needs.

  • The fix was a data contract, a fixed schema for what goes into the agent and what comes out.

  • Strip the input to the needed fields and then validate the output against the same schema before anything is written to the CRM/final sink location.

Sources